Delivery Policy

Last updated: 1 May 2026

Digital delivery only

NexKeys sells digital products only. There is no physical shipping.

Product pages and checkout surfaces should show what the buyer receives, delivery timing, product format, region or activation notes, and whether additional review is required before release.

Delivery timing

Delivery depends on product type, payment status, inventory state, and any security or source review shown before payment.

• Instant-ready products usually begin delivery shortly after payment confirmation.
• Standard digital delivery begins after payment clears and the order is matched.
• Some orders require manual review before release.

Secure handoff

Sensitive credentials may be delivered through a secure delivery page instead of ordinary support messages. Buyers should keep order links, access details, and delivered credentials private.

48-hour non-delivery protection

For in-stock orders, if confirmed payment does not lead to usable delivery or a valid replacement within 48 hours, the buyer can ask for refund review instead of waiting longer.

This protection does not cover delays caused by incorrect payment references, underpayment, fraud/security review, buyer non-response, platform outage, or product conditions clearly shown before checkout.

If delivery is delayed

Check the order page first. If the expected delivery window has passed, contact support with your order ID, checkout email, and payment reference.

Product formats

Products may be delivered as secure access details, activation keys, redemption links, wallet or gift-value details, or another format shown before payment.