Refund Policy

Last updated: 1 May 2026

Refund approach

Digital goods are handled differently from physical goods because delivery can be immediate and non-returnable.

Refund decisions depend on:

• whether the order has been delivered
• whether the product has been redeemed, consumed, or materially used
• whether the issue can be solved through replacement or correction first
• whether the product materially differs from what was shown before purchase
• whether payment, delivery, and buyer evidence can be verified

When to contact support

Contact support@nexkeys.com as soon as possible if:

• you received the wrong product
• delivered credentials or codes do not work as described
• the item cannot be activated within the scope shown before purchase
• you were charged but do not see the expected order state

Include:

• your order ID
• the email used for checkout
• a short description of the issue
• any screenshots or activation errors that help explain the problem

Replacement before refund

When possible, NexKeys may attempt to correct the issue first by:

• rechecking delivery details
• replacing invalid credentials or codes
• confirming region or activation scope
• resolving an order-state or payment mismatch

48-hour non-delivery protection

For available orders, buyers may request a refund if NexKeys cannot provide usable delivery or a valid replacement within 48 hours after confirmed payment.

This protection does not cover delays caused by incorrect payment details, underpayment, fraud/security review, buyer non-response, or product conditions that were clearly shown before checkout.

Refund limits

Refunds are generally more limited when a digital item has already been:

• successfully delivered and confirmed
• redeemed or consumed
• materially altered after handoff

Some situations may still be reviewed individually, including cases required by law or cases where the delivered product was materially not as described.

What is not usually refundable

Unless required by law or approved after review, refunds are not usually available for:

• change-of-mind purchases after delivery
• buyer-side region, device, account, or platform restrictions that were shown before purchase
• loss of access caused by buyer misuse, credential sharing, chargeback abuse, or breach of third-party platform terms
• requests without enough order, payment, or activation evidence to verify the issue

Timing and payment method

If a refund is approved, settlement timing can vary depending on the payment provider and payment method used for the original order.

Dispute path

Contact NexKeys support first so we can check payment, delivery, and source records. Abusive or false disputes may result in order restrictions, account restrictions, or fraud review.