Privacy Policy

Last updated: 1 May 2026

Who controls this website

This website is operated by NexKeys LLP, UEN T26LL0462G, Singapore.

Privacy contact and data protection contact: support@nexkeys.com.

Information we may collect

Depending on which features are active, NexKeys may collect contact details, order and support information, product/cart/checkout activity, payment status and references, account/session data, device/browser data, analytics data, and security event information.

We do not ask customers to send passwords, one-time passwords, banking credentials, or unrelated personal documents through normal support channels.

How we use information

NexKeys uses information to operate the storefront, process orders, reconcile payment status, provide digital delivery, prevent fraud and abuse, improve catalog quality, keep business records, and respond to privacy, support, refund, warranty, and dispute requests.

Payments

When payments are enabled, payment information may be handled by payment providers, banks, payment networks, or blockchain networks. NexKeys does not use this site to store full card numbers.

For manual payment methods, NexKeys may store order references, payment status, settlement amount, and support notes needed to reconcile the order.

Cookies and analytics

This site may use cookies or similar technologies for essential functionality, login/session handling, cart and checkout continuity, analytics, performance measurement, security, and fraud prevention. Optional analytics controls may be managed from the privacy page where available.

Sharing information

NexKeys may share limited information with service providers that help operate the business, such as hosting, database, analytics, email, support, payment, fraud prevention, and accounting providers. We may also share information when required by law, payment disputes, platform rules, fraud review, or legitimate business protection.

Retention and security

NexKeys keeps information only as long as needed for storefront operation, order support, accounting, fraud prevention, dispute handling, legal obligations, and business records. NexKeys uses technical and operational controls to protect customer and order data, but no online system can be guaranteed perfectly secure.

Access, corrections, and consent

You may contact NexKeys to ask about personal information connected to your account, order, or support request, to request corrections, or to withdraw consent where withdrawal is available. Withdrawal may affect our ability to provide order support, fraud review, or delivery assistance.

Data incidents

If NexKeys becomes aware of a data incident that requires notice, we will assess the issue and notify affected people and regulators where required.