Privacy Policy

Last updated: 1 May 2026

Who controls this website

This website is operated by NexKeys LLP, UEN T26LL0462G, Singapore.

Privacy contact and data protection contact: support@nexkeys.com

Information we may collect

Depending on which features are active, NexKeys may collect:

• contact details such as email address
• order and support information
• product, cart, and checkout activity
• payment status, payment references, and reconciliation details
• account login/session data if customer accounts are enabled
• device, browser, analytics, and security event information

We do not ask customers to send passwords, one-time passwords, banking credentials, or unrelated personal documents through normal support channels.

How we use information

NexKeys uses information to:

• operate the storefront
• process orders and payment status
• provide digital delivery and order support
• prevent fraud, abuse, payment mismatch, and unauthorized access
• improve catalog quality, performance, and customer experience
• keep business, accounting, security, and compliance records
• respond to privacy, support, refund, warranty, and dispute requests

Payments

When payments are enabled, payment information may be handled by payment providers, banks, or payment networks. NexKeys does not use this site to store full card numbers.

For manual payment methods, NexKeys may store order references, payment status, settlement amount, and support notes needed to reconcile the order.

Cookies and analytics

This site may use cookies or similar technologies for:

• essential site functionality
• login/session handling
• cart and checkout continuity
• analytics and performance measurement
• security and fraud prevention

Where optional analytics controls are available, visitors can manage them from the privacy page.

Sharing information

NexKeys may share limited information with service providers that help operate the business, such as hosting, database, analytics, email, support, payment, fraud prevention, and accounting providers.

We may also share information when required by law, payment disputes, platform rules, fraud review, or legitimate business protection.

Retention

NexKeys keeps information only as long as needed for storefront operation, order support, accounting, fraud prevention, dispute handling, legal obligations, and business records.

Security

NexKeys uses technical and operational controls to protect customer and order data. No online system can be guaranteed perfectly secure, so customers should contact support quickly if they suspect an issue with an order or account.

Access, corrections, and consent

You may contact NexKeys to ask about personal information connected to your account, order, or support request, to request corrections, or to withdraw consent where withdrawal is available. Withdrawal may affect our ability to provide order support, fraud review, or delivery assistance.

Overseas service providers

Some hosting, database, email, analytics, payment, or support providers may process information outside Singapore. NexKeys uses these providers to operate the storefront and support orders.

Data incidents

If NexKeys becomes aware of a data incident that requires notice, we will assess the issue and notify affected people and regulators where required.

Contact

For privacy questions, correction requests, or support about personal information, contact support@nexkeys.com.